Collecting data
In the course of using our services, Nomad Bloc may collect certain personal information (name, contact details, etc.). This information is processed in compliance with the provisions of the Privacy Act.
The purpose of this Policy is to inform users of their rights and to highlight Nomad Bloc's responsibilities with regard to the protection of personal data when using its services.
Nomad Bloc collects personal information from customers in order to provide services and to comply with the legal requirements of its insurance. The following types of information may be collected, used and disclosed:
Waiver
By using Nomad Bloc services, users/customers accept that the company collects and processes their personal data in accordance with this Policy. Users/customers have the right to withdraw their consent at any time, subject to applicable legal provisions.
The personal data collected is confidential. Nomad Bloc will not pass them on to a third party without the consent of the person concerned, except in the case of legal exceptions. In certain limited circumstances (emergency, fraud prevention), Nomad Bloc may use or communicate data without prior consent.
Connection indicators
We also use cookies and related technologies to collect personal information. This information enables us to analyze traffic and interactions on our platforms in order to improve the user experience and provide a personalized experience.
Use and storage
Nomad Bloc uses personal information to provide services, answer questions, improve the quality of its services, comply with legal obligations, prevent errors and fraud and send communications.
Nomad Bloc may communicate personal data to any of its employees, professional advisors or subsidiaries insofar as this is necessary for the performance of its services or to meet its legal obligations.
Information collected by Nomad Bloc may be transferred to and stored in countries where its subcontractors are based (Rock Gym Pro, Microsoft and Google), including Canada, the United States and certain countries of the European Union.
In such situations, Nomad Bloc implements rigorous security measures, such as encryption and anonymization, to protect personal information and prevent unauthorized access.
By using Nomad Bloc services, users/customers agree to the disclosure of their personal information outside Quebec as described in this Policy.
Retention and protection
Nomad Bloc keeps the personal data of customers/users securely for as long as is necessary for the purposes for which it was collected, i.e. 7 years after the last visit to the climbing center. Nomad Bloc requires its subcontractors to apply similar standards of protection.
Nomad Bloc implements several security measures (physical and administrative) to protect personal data against any breach. For example, access to personal data is strictly limited to employees whose duties require it. In addition, Nomad Bloc employees undergo training to ensure optimum protection of personal data.
Privacy Impact Assessment
Nomad Bloc conducts a Privacy Impact Assessment (PIA) of any information system or service reform involving the collection, use, disclosure, retention or destruction of personal information.
Incident management
If Nomad Bloc has reason to believe that a confidentiality incident involving personal information has occurred and that it presents a risk of serious harm, the company will diligently inform the Commission d'accès à l'information as well as any person whose personal information is affected by the incident. In addition, the company will document the incident in a register for future reference.
Your rights
In accordance with current legislation, all individuals have the right to access, rectify, delete and port their personal data. To exercise these rights, simply send a written request accompanied by proof of identity to Nomad Bloc's Privacy Officer, Ms Maude Pelland, by e-mail to admin@nomadbloc.com.
Finally, any individual has the right to lodge a complaint with a competent authority for the protection of personal information, such as the Commission d'accès à l'information du Québec.
Any personal information concerning another person must be transmitted with the prior consent of that person, who will have been informed of the methods for processing his or her data as described in this Policy.
This Policy takes effect on August 30, 2024.
